EE network fined £1 million for poor customer service

The network EE has just received a fine of £1 million from Ofcom due to their shortfalls in customer service. The independent regulator Ofcom has stated that the network failed to adequately inform their customers that they were entitled to take their complaints to an independent body for free if the customers issue remained unresolved after eight weeks.

Unhappy customers were also not informed that they could take their complaint to an alternative dispute resolution (ADR) if they reached a stalemate with the company before the eight weeks were up.

Ofcom is there to ensure the networks abide by a strict guideline for the benefit of the consumer. If the networks do not meet these requirements, then they must face a hefty fine.

Ofcom has said that EE have now amend their customer complaints code to include the correct references and steps for handling issues.